Refund Policy

When we refund

We refund in full where:

• The product arrived damaged, leaking or broken.
• You received the wrong product or the wrong quantity.
• The product was past, or very close to, its expiry date on arrival.
• We could not fulfil or deliver your order.

What we cannot refund

For safety reasons we cannot accept the return of a medicine or supplement once its seal is opened, unless the product itself is faulty.

We also cannot refund on the basis that a formulation did not produce a particular result, as outcomes vary between individuals.

How to raise a claim

Write to support@sriayurvedicvaidyamitra.com or call +91 72009 34780 within 48 hours of delivery, quoting your order number. Photographs of the parcel, the product and the batch label help us resolve claims quickly.

How refunds are paid

Approved refunds are sent to the same UPI ID or bank account used for payment, within 5 to 7 working days of approval. We will confirm by email when the refund is initiated.